1. Overview

KJ Counselling Services is committed to protecting the privacy and confidentiality of personal information.

This Privacy Policy explains how we collect, use, store, and protect information in connection with:

• Virtual counselling services provided across Canada

• Corporate mental health services in Calgary, Alberta

• Website use and online intake submissions

We comply with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA), and applicable provincial regulations.

2. Information We Collect

We may collect the following information:

Personal Information

• Name

• Email address

• Phone number

• Mailing address

• Organization details (for corporate inquiries)

Clinical Information

• Information shared through intake forms

• Goals for counselling

• Relevant background details necessary for therapeutic matching

Website Usage Information

• IP address

• Browser type

• Basic analytics data

• Cookies (where applicable)

We collect only information necessary to provide services and coordinate care.

3. How Information Is Used

Information may be used to:

• Review and coordinate confidential intake submissions

• Match clients with appropriate licensed clinicians

• Schedule appointments

• Deliver therapeutic services

• Provide corporate consultation and program proposals

• Process billing and membership payments

• Improve website functionality

We do not sell, rent, or trade personal information.

4. Confidentiality of Clinical Information

All counselling services are delivered by licensed and registered mental health professionals.

Clinical records are maintained in accordance with:

• Provincial regulatory requirements

• Professional ethical standards

• Applicable privacy legislation

Confidentiality may be limited where required by law, including:

• Risk of harm to self or others

• Abuse or neglect disclosures

• Court orders or legal obligations

5. Corporate Consultation Information

Information submitted through corporate consultation forms is used solely for the purpose of:

• Consultation scheduling

• Needs assessment

• Proposal development

Corporate information is handled confidentially and not disclosed without consent.

6. Data Security

We take reasonable administrative, technical, and physical safeguards to protect personal information from:

• Unauthorized access

• Disclosure

• Loss or misuse

While we take appropriate precautions, no online transmission can be guaranteed 100% secure.

7. Third-Party Services

We may use secure third-party platforms for:

• Website hosting

• Appointment scheduling

• Payment processing

• Secure clinical record management

These providers are selected for compliance with applicable security standards.

8. Cookies & Analytics

Our website may use cookies or analytics tools to improve user experience and understand website traffic.

Users may disable cookies through their browser settings.

9. Access & Corrections

Individuals may request access to their personal information or request corrections, subject to legal and professional obligations.

Requests may be submitted to the contact information below.

10. Retention of Information

Clinical records are retained in accordance with provincial regulatory requirements for licensed mental health professionals.

Non-clinical information is retained only as long as necessary for service coordination and legal compliance.

11. Changes to This Policy

KJ Counselling Services reserves the right to update this Privacy Policy at any time.

Updates will be reflected on this page with a revised effective date.

Contact Information

KJ Counselling Services
Email: general@kjcounsellingservices.com
Phone: 403-796-4010
Calgary, Alberta, Canada