Privacy Policy

KJ Counselling Services
Effective Date: April 25, 2025

1. Overview

KJ Counselling Services is committed to protecting the privacy, confidentiality, and integrity of all personal information entrusted to us.

This Privacy Policy outlines how information is collected, used, stored, and protected in connection with:

  • Virtual counselling services provided across Canada

  • Corporate mental health services in Calgary, Alberta

  • Website usage and online intake submissions

We operate in accordance with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and relevant provincial regulations.

2. Information We Collect

We collect only the information necessary to provide structured, high-quality care and coordinate services effectively.

Personal Information

  • Name

  • Email address

  • Phone number

  • Mailing address

  • Organization details (for corporate inquiries)

Clinical Information

  • Intake form responses

  • Counselling goals

  • Relevant background information required for appropriate therapeutic matching

Website Usage Information

  • IP address

  • Browser type

  • Basic analytics data

  • Cookies (where applicable)

3. How Information Is Used

Information is used to support the delivery of confidential, professional care and services, including:

  • Reviewing and coordinating intake submissions

  • Matching clients with appropriate registered clinicians

  • Scheduling and managing appointments

  • Delivering counselling services

  • Providing corporate consultations and program proposals

  • Processing payments and memberships

  • Enhancing website functionality and user experience

We do not sell, rent, or trade personal information under any circumstances.

4. Confidentiality of Clinical Information

All counselling services are delivered by licensed and registered mental health professionals.

Clinical records are maintained in accordance with:

  • Provincial regulatory requirements

  • Professional ethical standards

  • Applicable privacy legislation

Confidentiality may be limited only where legally required, including:

  • Risk of harm to self or others

  • Disclosure of abuse or neglect

  • Court orders or other legal obligations

5. Corporate Consultation Information

Information submitted for corporate services is used exclusively for:

  • Consultation coordination

  • Organizational needs assessment

  • Proposal development

All corporate information is handled with strict confidentiality and is not disclosed without consent.

6. Data Security

We implement appropriate administrative, technical, and physical safeguards to protect personal information from unauthorized access, disclosure, loss, or misuse.

While we take every reasonable precaution, no method of online transmission can be guaranteed to be completely secure.

7. Third-Party Services

We may utilize secure, trusted third-party platforms for:

  • Website hosting

  • Appointment scheduling

  • Payment processing

  • Secure clinical record management

These providers are selected based on compliance with recognized security and privacy standards.

8. Cookies & Analytics

Our website may use cookies and analytics tools to enhance user experience and understand site usage.

Users may disable cookies through their browser settings if preferred.

9. Access & Corrections

Individuals may request access to their personal information or request corrections, subject to applicable legal and professional obligations.

Requests can be submitted using the contact information below.

10. Retention of Information

Clinical records are retained in accordance with provincial regulatory requirements for licensed professionals.

Non-clinical information is retained only as long as necessary to support service delivery and meet legal obligations.

11. Changes to This Policy

KJ Counselling Services reserves the right to update this Privacy Policy at any time.

Any updates will be reflected on this page with a revised effective date.

Contact Information

KJ Counselling Services
Email: general@kjcounsellingservices.com
Phone: 403-796-4010
Calgary, Alberta, Canada